On May 29, thousands of reports of widespread access problems with Microsoft Copilot emerged on social media and outage tracking platforms, according to Downdetector.com. When users were actively using the tool, Copilot was slow to load, didn’t return answers, or showed error messages.
More than 2,600 users have reported problems with the platform to Downdetector, which tracks outages by collecting status data from a number of sources, as of 8:58 a.m. PT. Most of the customers reporting issues to Downdetector said the mobile application was causing trouble.
The outage immediately set off alarms for enterprise clients and everyday users who count on Microsoft’s AI assistant for productivity, coding, research and workflow automation.
Some users saw generic system messages that the service was unable to complete requests and others reported prompts would be stuck in processing mode. Similar complaints also popped up in online discussion boards and communities where people shared their experiences about errors.
Experiance of users
The outage affected Microsoft Copilot functionality in multiple ways. Some users had access to the platform but were still not able to provide AI responses, where as others were unable to log in. Reports indicated slow response times, authentication issues, and intermittent failures during active conversations.
Business users seem particularly worried, because Microsoft 365 workflows are so deeply integrated with Copilot. An interruption can affect document creation, email writing, data analysis and productivity at work.
Developers using GitHub Copilot services were also watching the situation closely, as past interruptions to Microsoft services have occasionally affected AI-powered productivity tools across the wider ecosystem.
