Hundreds of people are apparently experiencing Virgin Media outage due to TV issues. The number of reported service problems spiked at roughly 10.42 a.m. on Thursday, according to tracking firm Downdetector. As of 11.24 a.m., GeoBlackout, another comparable website, had 233 complaints and by 2:30 pm, over 4,000 users reporting issues with the service.
Customers who are irritated with the troubles have flocked to social media to express their frustration; one person has apparently experienced TV problems. Mr. Nash, an X user, claimed he attempted to check the service in his area but was unable. He attached a photo of his TV screen that shows the image fracturing.
On Downdetector, users reported seeing “pixelated channels” and experiencing audio and visual issues that prevented them from watching TV.
A Virgin Media spokesperson said:
“We’re aware that some customers are currently experiencing pixelation issues with their television services and we apologise for any inconvenience caused. Our teams are working as a priority to identify the fault and restore services to normal as soon as possible.”
One customer reported:
“Most channels on TIVO pixalated – OK till 20 minutes ago – cannot get current service status from Virgin.”
An X user tagged the service provider, asking:
“What’s up with your service? Pixellating on all channels.”
The official Virgin Media account responded to another user apologising for the outage. It said:
“We’re aware of the issue and our engineers are investigating”.
