Following thousands of clients’ difficulties accessing online banking, Lloyds Banking Group reports that its services are now operational.
A spokesperson for the bank giant said on Wednesday afternoon:
“All our services are back up and running. We are sorry for the inconvenience caused, and if customers are still experiencing any issues, please leave it a few minutes and try again.”
With 26 million clients across Lloyds Bank, Halifax, and Bank of Scotland, Lloyds Banking Group claims to be the biggest retail and business banking provider in the United Kingdom.
Users began reporting issues at approximately 11:15 BST, according to the online outage tracker Downdetector. Thousands of individuals complained about issues at all three of the group’s banks.
A spokesperson for the bank giant said earlier on Wednesday:
“We’re aware some customers are having issues with our app and online banking. We’re really sorry about this, and we’re working hard to fix it.”
In response to a customer reporting they could not access their account, Halifax posted on X:
“Some customers are having issues with accessing our Mobile App right now. Bear with us as we fix this.”
On social media, a Lloyds customer said that when she attempted to send money to someone, the bank crashed. Another claimed that neither the website nor the app allowed them to access online banking.
In a message on the Lloyds app, the bank said:
“Sorry, we’re having a few technical problems. Logging in again may fix the issue, but if this doesn’t help, please try again later.”
A 503 error notice was shown, which indicates that a server is not prepared to receive requests, was displayed. Because of an IT error, almost 500,000 Lloyds Banking Group clients saw transactions of other people or had their personal data disclosed in March.
